This Privacy Policy describes how 55bwm collects, processes, stores, and protects the personal information of players using our online gaming platform. We are committed to handling your data with care, transparency, and in accordance with applicable data protection laws relevant to online gaming operations in the Philippines.
Six core principles that guide how we handle your personal information on the 55bwm platform.
Every connection to 55bwm is protected by SSL/TLS encryption. Your login credentials, personal details, and financial information are transmitted securely and never in plain text across any network.
55bwm does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your information is used only to operate and improve the 55bwm platform for you.
55bwm collects only the personal data that is genuinely necessary to operate your account, process your transactions, verify your identity, and comply with applicable legal obligations. We do not collect data for its own sake.
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Once the retention period expires, data is securely deleted or anonymized.
This policy is written in plain language alongside legal-style provisions so that you understand exactly what happens to your data. If you have questions about any part of it, our support team is available 24/7 to assist.
You have rights over your personal data at 55bwm — including the right to access, correct, and in certain circumstances request deletion of your data. These rights are described fully in Section 9 of this policy.
55bwm ("we," "us," "our," "the Platform") operates an online gaming platform accessible to eligible players in the Philippines. We understand that privacy matters to the people who use our platform — from players in Makati and Quezon City checking their accounts on lunch break to players in Cebu and Davao enjoying weekend gaming sessions from home.
This Privacy Policy applies to all personal data collected by 55bwm in connection with the operation of the platform, including data collected during registration, account management, payment processing, customer support interactions, and promotional activities. It applies to all access points — website, mobile browser, and any other interface through which 55bwm services are accessed.
By registering on or using the 55bwm platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should not use the 55bwm platform.
This Privacy Policy should be read alongside the 55bwm Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference.
For the purposes of this Privacy Policy, 55bwm acts as the data controller in respect of personal data collected from players using the platform. As data controller, 55bwm determines the purposes for which and the means by which your personal data is processed.
Players may direct privacy-related inquiries, data access requests, and complaints to the 55bwm data privacy contact point at the email address set out in Section 16 of this policy. All such inquiries will be handled in accordance with the processes described in this policy.
55bwm collects the following categories of personal data in connection with the operation of the platform and the provision of gaming services:
| Data Category | Specific Data Points | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number and document type | Account registration, KYC verification, age eligibility confirmation |
| Contact Data | Philippine mobile number, email address | Account communications, OTP delivery, support |
| Financial Data | GCash/Maya account reference, bank account details (where applicable), transaction history | Deposit processing, withdrawal verification, AML compliance |
| Technical Data | IP address, browser type, device identifiers, operating system, session tokens | Security, fraud prevention, platform optimization |
| Usage Data | Games played, bet amounts, session duration, login timestamps, platform navigation history | Responsible gaming monitoring, personalization, service improvement |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer service delivery, dispute resolution, quality assurance |
| Verification Data | Copies of government-issued IDs submitted during KYC, proof of address documents (if requested) | Identity verification, regulatory compliance |
We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data unrelated to responsible gaming, or biometric data unless specifically required by applicable law and disclosed to you at the point of collection.
55bwm collects personal data through the following means:
The majority of personal data 55bwm holds is data you directly provide during registration, KYC verification, payment setup, support interactions, promotional participation, and voluntary feedback submissions on the platform.
When you access and use the 55bwm platform, certain technical data is collected automatically through cookies, session identifiers, server logs, and similar technologies. This includes IP addresses, browser and device information, and platform interaction data. See Section 10 for full details on cookies.
In limited circumstances, 55bwm may receive personal data about you from third parties — including payment service providers (such as GCash and Maya) in connection with transaction processing, identity verification services used during KYC procedures, and fraud prevention services. Data received from third parties is handled in accordance with this Privacy Policy.
55bwm will always inform you of the categories of data being collected and the purpose for collection at or before the point at which data is collected, unless an exemption applies under applicable law.
55bwm uses the personal data it collects for the following purposes:
55bwm processes your personal data on the following legal bases:
55bwm does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients in the circumstances described:
We share transaction data with payment processors — including GCash, Maya, BPI, BDO, Metrobank, and other accepted payment service providers — to the extent necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are subject to their own regulatory obligations.
For KYC and age verification purposes, 55bwm may share identity documents and related data with accredited identity verification service providers. Such providers are bound by confidentiality and data processing obligations.
Certain game providers (such as JILI Games, PG Soft, Pragmatic Play, and others) may receive anonymized or pseudonymized technical data necessary for the operation of their games on the 55bwm platform. No directly identifying personal data is shared with game providers beyond what is technically necessary.
55bwm may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required by applicable law, court order, or where disclosure is necessary to protect the rights, property, or safety of 55bwm, its players, or the public.
55bwm may share data with fraud prevention services and financial intelligence systems as part of its obligations under the Anti-Money Laundering Act and related regulations applicable in the Philippines.
No Sale of Data: Under no circumstances does 55bwm sell, trade, or share your personal data with any third party for the purpose of that party's own marketing activities. Any sharing is strictly limited to the operational purposes described above.
55bwm retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be linked to any individual.
As a player on 55bwm, you have the following rights in relation to your personal data held by us. These rights may be exercised by contacting the 55bwm support team or data privacy contact point as described in Section 16.
You have the right to request a copy of the personal data 55bwm holds about you, along with information about how it is being used. We will respond to verified access requests within thirty (30) days.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Many details can be updated directly through your 55bwm account settings.
In certain circumstances, you may request the deletion of your personal data. This right is subject to legal and regulatory retention obligations — for example, transaction records required under AML law cannot be deleted on request.
You may request that 55bwm restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or during an ongoing dispute.
Where processing is based on your consent or contract performance, you may request to receive your personal data in a structured, commonly used, machine-readable format for transfer to another service.
You have the right to object to processing carried out on the basis of legitimate interests, including profiling. You may also withdraw marketing consent at any time through your account settings or by contacting support.
To exercise any of the above rights, contact the 55bwm support team via live chat or email. We will acknowledge your request within 48 hours and respond substantively within thirty (30) days, or sooner where required by law. We may need to verify your identity before processing a data rights request.
55bwm uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you access the 55bwm website. They serve several important functions:
You may manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent full functionality of the 55bwm platform. For non-essential cookies, you may opt out at any time without affecting your ability to use core platform features.
55bwm implements a range of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:
While 55bwm takes data security seriously and implements industry-standard measures, no online system can guarantee absolute security. Players are also responsible for maintaining the security of their own devices and account credentials. Please review Section 4 of the 55bwm Terms & Conditions for guidance on account security best practices.
If you suspect that your 55bwm account has been compromised or that your personal data has been accessed without authorization, please contact our support team immediately via live chat so we can take prompt action.
The 55bwm platform is strictly intended for adults who are at least 21 years of age, in accordance with PAGCOR-regulated guidelines for online gaming in the Philippines. 55bwm does not knowingly collect personal data from any person under the age of 21.
If 55bwm becomes aware that personal data has been collected from a person under the age of 21, all data associated with that account will be deleted, the account will be immediately suspended, and any deposits will be processed for return in accordance with the applicable platform policies.
Age Restriction: Use of the 55bwm platform by individuals under 21 years of age is strictly prohibited and constitutes a breach of the 55bwm Terms & Conditions. Age verification is actively enforced.
Some of the third-party service providers 55bwm works with — including certain game software providers, hosting services, and fraud prevention services — may be located outside the Philippines and may process personal data in other jurisdictions.
Where personal data is transferred outside the Philippines, 55bwm ensures that appropriate safeguards are in place to protect your data, including contractual provisions requiring recipient organizations to comply with data protection standards equivalent to those applicable in the Philippines. We will not transfer your personal data to any country or organization that does not provide an adequate level of protection for your data.
The 55bwm platform integrates third-party services including game software from providers such as JILI Games, PG Soft, Pragmatic Play, CQ9, and others; payment processing services including GCash, Maya, and banking partners; and technical infrastructure services.
Each of these third-party services operates under its own privacy policy and data handling practices. 55bwm is not responsible for the privacy practices of third-party game providers or payment services. Where such third parties process data on 55bwm's behalf, they are subject to data processing agreements requiring them to protect your data in accordance with applicable law.
The 55bwm platform does not contain links to external websites beyond those necessary for payment processing and game delivery. 55bwm is not responsible for the content or privacy practices of any external sites.
55bwm reserves the right to update or revise this Privacy Policy at any time. Any material changes to the policy will be notified to registered players via the platform's notification system, by email to the registered address, or through a prominent notice on the 55bwm website.
The "Last Updated" date at the top of this policy reflects the date of the most recent revision. Your continued use of the 55bwm platform after any policy update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to remain informed about how your data is handled.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights described in Section 9, or have a complaint about the way 55bwm handles your personal data, please contact us through the following channels:
We will acknowledge privacy inquiries within 48 hours. Data rights requests will be responded to within thirty (30) days. Complaints will be investigated and a substantive response provided within five (5) business days.
If you are not satisfied with our response to a privacy complaint, you may have the right to refer the matter to the relevant data protection or regulatory authority with jurisdiction over online gaming in the Philippines.
Document Information: This Privacy Policy was last updated on January 1, 2026 and is effective from January 1, 2026. It should be read in conjunction with the Terms & Conditions and the Responsible Gaming Policy. For general account or gaming questions, visit our FAQ page.
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